Social Media and Customer Service [Infographic]
Posted by anisesmith
Social Media had become a real force to be reckoned with in the past two years or so and one of the areas that has been directly effected is customer service. Social Media is a great thing for customers because they now have the opportunity to reach out and connect to companies that they are dealing with. They have the ability, thanks to social media to see the people behind the organizations that they are dealing with.
The ability for customers to reach out and learn more about the companies that they are doing business with is a huge thing for the customers but for companies that are not on their A game, not so much. This is primarily one of the reasons that companies must be diligent about creating a positive social media presence for themselves.
Take a look at the infographic below to give you an idea of how much social media has changed customer service.
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About anisesmithAnise Smith has a Masters Degree in Internet Marketing from Full Sail University. She is President and Director of Anise Smith Marketing which specializes in New Media Marketing Strategies such as Mobile Web, QR code Products, Analytics, Virtual World Integration and more. She has clients primarily focused in the entertainment and music industries which include music producers, artists, managers and booking agents. Anise is also the Digital Marketing Specialist of Full services healthcare Company, located in Cherry Hill, NJ. She uses her healthcare and pharmaceutical marketing background to implement cutting edge digital marketing strategies that merge traditional and digital mediums. She is in charge of creating and implementing marketing strategies for six internal health services brands. Her strategy for a new media marketing mix includes digital marketing, social media optimization, web analytics, video creation/editing, eCommerce platforms, mobile web readiness, custom CMS driven iFrame pages, custom branded WordPress layouts, mobile landing pages, CMS driven mobile pages, E-mail marketing, promotional marketing, building traditional/digital brand awareness and more. Her ultimate goal is to merge traditional marketing with digital marketing strategies to increase brand awareness, increase exposure and potentially increase sales online and offline within the health care services industry. She also works as an advocate for non profit organization which provides financial assistance for medically fragile children and their families. When she is not online she is a rabid Philadelphia EAGLES Fan, closet Foodie and single mom to a miniature male version of herself.
Posted on March 17, 2012, in Social Media and tagged Anise Smith, Business, Company, customer service, Internet Marketing, Marketing, Search Engine Optimization, social customer service, Social Media, Social media marketing, Social network. Bookmark the permalink. 2 Comments.